SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of royallon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of royallon.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag's cute and still roomy enough for the essentials.
Adorable little summer bag. Quality's great and it's just perfect.
Totally gorgeous.
This bag's a total win. Awesome quality and it just set my outfit off perfectly.
Didn't realize it'd be this tiny. Super cute though, ended up giving it to my Goddaughter.
Super cute and love the hue. Ideal little evening bag.
Really charming little bag, keeps racking up the compliments. Just heads up, it's pretty tiny, but my iPhone plus squeezes in.
So lovely! The quality's top-notch and I always catch compliments when I'm out with it.
Been getting tons of compliments since I snagged this purse! Absolutely adorable and looks just like the photos.
Really great, even though it's small, it fits all those travel-sized essentials.
Quality feels good, though the crossbody strap's a bit short but manageable. Definitely worth getting!
Just the cutest little thing.
Picked this up to match some shoes for Mother's Day. Turned out a bit too small, but love the style.
It's small but fits all the essentials.
If you're into small, cute bags, this is it! Perfect for summer. Fits my iPhone, a small wallet, and sometimes keys 😅. Great for vacations and summer vibes.
Kinda looks cheap.
The color and size were exactly what I needed to complete my look!
The silver color is just what I wanted. Happy with the size, feels sturdy and looks stylish.
Handy for those nights out when you don't want to lug around a big bag.
Really cute for date night, small but fits the essentials. The silver color got me, looks fancy and not cheap at all.
Matches the picture exactly. Just the right size for me, and it's really pretty in blue.
So in love with this bag! It's durable and has that stylish vibe. No complaints at all.
Adorable purse, perfectly sized to carry your phone and more.
Digging the size and color.
Super thrilled with this, made such a great gift for my friend!