SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of royallon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of royallon.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pleased with this shoulder bag purchase. The leather is soft, there’s plenty of space inside for my stuff. Really digging the quality and all its features. It’s well made and I see myself using it for a long time. Very pleased.
This purse delivers on its promises. Quality leather and looks great. It’s well constructed, a great organizer, and holds all I need. Finding things is a breeze. Love this purse!♥️
IT'S A NICE SIZE FOR HER. MID-SIZE, GREAT FOR OUTINGS.
Looks as classy as a more expensive handbag. Well made, super happy with my purchase!
Wanted to downsize my purse and this nailed it!
Wife’s all about this purse.
This purse has become my go-to for both work and weekends. It's the ideal size, and the leather quality is top-notch. Plus, it looks great with everything!
Love the minimalist design of this purse. It’s elegant, functional, and the leather feels premium. It's exactly what I was looking for.
This is the perfect little leather bag. It fits more than you'd think, and the quality is amazing for the price. Super happy with my purchase.
If you're on the fence about this bag, just get it! It's beautiful, well-made, and the perfect size for daily use. The leather is so nice.
Surprised by how much I love this bag. It's the perfect size, the leather is soft, and it has just the right amount of pockets.
This leather bag is the real deal. High-quality, spacious, and the color is just what I wanted. It’s also really comfortable to carry around.
Finally, a purse that holds all my essentials without being too big. The leather is soft, and the design is timeless. Love it!
This bag was a pleasant surprise! It’s much more spacious than it looks, and the leather quality is fantastic. Definitely a great buy.
Perfect for those who like to keep their bag organized! The compartments are genius, and the leather feels so luxe. Highly recommend.
Found my dream bag! It's sleek, not too bulky, and the leather feels luxurious. Also, it goes with literally everything in my wardrobe.
This purse is my new favorite thing. It's not just pretty; it's also really practical. Love the zip closure and the adjustable strap.
Got this as a gift for my mom and she hasn’t stopped raving about it. She loves the soft leather and how it’s both stylish and practical.
Took this bag on vacation and it was the perfect travel companion. Held up well and kept everything secure. Plus, it looked great in all my photos!
My new everyday bag for sure. It's the perfect blend of casual and classy. Plus, the pockets inside are super handy for staying organized.
Love how this bag fits perfectly under my arm. The leather is soft yet durable, and the color is just divine. Received so many compliments already!
This bag? A game-changer. Fits everything I need, feels sturdy, and looks way more expensive than it is. Plus, no weird smell like some other leather bags.
Wow, just wow! This leather purse exceeded my expectations. It’s chic, spacious, and the craftsmanship is evident. Got the tan one, and it’s beautiful.
Honestly, this is the best purse I've ever owned. It's stylish, the right size, and the leather feels premium. It's my go-to bag now for every occasion.
Obsessed with the size and softness of this purse! It's perfect for running errands or a night out. Planning to buy another