SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of royallon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of royallon.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm still in the process of evaluating this bag, but so far, it's been a positive experience. I'm hopeful it will be a hit with my mother-in-law, who has a keen eye for quality and practicality. The bag's design and features seem to align with her preferences, so I'm optimistic she'll appreciate this thoughtful gift.
This bag is perfectly sturdy for work purposes. It can hold my laptop, planner, and other work essentials with ease, and I'm not worried about it wearing out or the straps breaking. The professional look of the bag matches my work environment, and it keeps everything organized and easily accessible.
Perfectly sturdy for work purposes.
Ideal size for daily use.
Good size, color, and material. Perfect for running around!
I'm thoroughly impressed with the sturdiness of this bag, especially considering its price point. It's well-constructed and feels like it can handle the wear and tear of daily use without showing signs of distress. It's definitely a great value for anyone looking for a reliable bag that won't break the bank.
The quality of this bag is just what I was looking for. It fits everything I need to carry, from my wallet and phone to books and a small umbrella. The material feels durable and the stitching is well-done, suggesting it will hold up well over time. A big thank you to the makers for such a functional and stylish product.
This large handbag is lightweight when empty, ideal for days out. The straps are a plus for shoulder wear.
Durable, smart-looking, and holds all my essentials.
I was pleasantly surprised by the size of this bag—it's larger than I anticipated, but in a good way! It's fantastic because I can fit so much inside, from my daily essentials to extra items for those just-in-case moments. It's become my go-to bag for when I need to carry a little more than usual.
A delightful bag.
My granddaughter loves this tote for her schoolbooks.
Exactly what I needed.
A sturdy and reliable bag.
Really spacious and easy to carry, will be using it a lot.
A practical gift for our granddaughter, really useful for carrying her schoolwork.
Surprisingly durable as a school bag for my daughter. Really pleased with its quality.
Excellent material and size.
This bag is just perfect, completely in love with it.
Fantastic, loved it from the moment I saw it.
Love it; matches the image perfectly and is of excellent quality.
Really liked it, strong texture with a closure. Great for errands.
A bit smaller than expected but still love it.
Perfect size! Great quality.
Elegant, though a tad small for my preference, but still love it.