SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of royallon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of royallon.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm thrilled with my purchase! The inclusion of different straps with this bag adds so much versatility, making it suitable for both day and night use. Its size is just right, striking a perfect balance between being neither too large nor too small, and it comfortably holds all my essentials. The lining of the bag is also quite appealing.
This purse has quickly become a favorite of mine! It offers ample space and looks absolutely stunning.
I'm genuinely excited about this bag; it's adorable and the craftsmanship is excellent. I can't wait to start using it and would highly recommend it to anyone looking for a stylish purse. 😍
The elegance of this bag is truly remarkable, from the high-quality packaging to its versatile size. It has a fashionable design that my daughter, who is in her twenties, adores, especially appreciating the material's feel. Though slightly smaller than we anticipated, it turned out to be a positive aspect. She's pleased with the adjustable strap, finding the bag suitable for both casual outings and everyday use. This was a fantastic buy!!!!
It's the ideal combination of color, size, and value - making for a great Christmas present!
When I gave this to my friend as a gift, she exclaimed it was the most exquisite bag she's ever owned or will ever own. The quality is surprisingly good for its price point as well.
Everything met my expectations, including the prompt delivery.
I absolutely adore it.
I'm so glad I decided to purchase this purse; it's incredibly cute!
This handbag is utterly charming, and I'm certain my granddaughter will be delighted with it.
I'm enamored with this handbag! The material is exceptionally soft, and I appreciate the adjustability of the strap length. It's the perfect accessory ✨. I'm holding out hope for a matching wallet 🤞🏼.
It's very appealing and adorable.
Unfortunately, my belongings don't fit inside this purse. It's likely I'll return it. While it's aesthetically pleasing, it's on the smaller side for my needs.
This is a fantastic purse, surprisingly spacious enough to carry a lot, and the quality is top-notch.
It's incredibly cute and fashionable! It matches its online depiction perfectly. Suitable for both casual wear and going out. For its price, it's definitely worth the investment and has become a staple in my wardrobe.
I'm eagerly anticipating my daughter's reaction when she opens this on Christmas morning!
This purse is really stylish, though it's a bit too small for what I was hoping to use it for. Nonetheless, it's made from quality materials and is worth the investment.
Don't hesitate, just buy it! This bag is absolutely beautiful and the perfect size. It has quickly become my new favorite, and I plan to purchase another.
I absolutely love it; it's gorgeous. Just a heads up, it is a bit small. I was expecting it to be larger and to accommodate more items.
It's incredibly nice and the size is perfect.
This bag is absolutely perfect!!! I recommend making the purchase.
A beautiful bag accompanied by swift delivery!
This purse is fantastic! I bought it for a cruise, and its size couldn't be more perfect. The craftsmanship is superb, and the packaging was impressively done by the seller. The chain adds a touch of elegance, elevating its overall appearance.
An ideal, larger crossbody that works well across all seasons!
The leather is of superb quality, nice and a perfect size that hits the sweet spot between too large and too small.