SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of royallon.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of royallon.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this bag! It's adorable, perfectly fits all essentials, and stays on my shoulder without slipping! The quality is top-notch, and it looks so stylish. Absolutely a 10/10! Definitely recommend purchasing it!!!
I chose the pink one, and it's not only incredibly cute but also of great quality. It gives me the vibe of owning a $395 pink coach purse without the hefty price tag.
Its sleek design and premium materials make it a highlight of my accessory collection. The bag's ability to seamlessly transition from a daytime look to an evening ensemble adds to its charm, offering timeless elegance. This Shoulder Bag has become my preferred choice for a blend of chic fashion and functionality. I can't recommend it enough!
This is the ideal bag for adding a touch of elegance to any look. The material feels luxuriously soft, shiny, and smooth, while its build is solid and durable. It offers the feel of luxury without breaking the bank and has become my favorite for any outing. Although the leather may scratch easily, it's hardly noticeable when carried. Its sophisticated shape and suitability as a shoulder bag are what I love most.
The craftsmanship of this purse is impressively high-quality. It exudes a refined and sophisticated charm, as my husband puts it, "very old money," suggesting wealth without the need to flaunt it through flashy brands. Its versatility as a crossbody or shoulder bag depending on current trends or personal style is its best feature.
This bag captivates me with its unique and intriguing shape. The leather's feel and appearance are luxurious, and it came in a beautiful dust bag. It's been my go-to for dates and nights out, proving to be durable through various occasions. I plan to buy it in more colors!
Its practicality shines with a secure closing mechanism, ample storage space, and the number of compliments I've received on the street asking about its origin!
The delivery was remarkably prompt. The recipient was delighted with the gift.
Ever since spotting this trending purse, I fell in love with it and finally managed to get one! It arrived nicely packaged and just in time for a weekend debut.
I've become utterly obsessed with this purse; it complements all my outfits perfectly, and I absolutely adore it.
I find this bag appealing due to its trendy design. However, it had a noticeable smell that lingered for a week or two.
THIS SHOULDER BAG IS A DREAM. IT'S PERFECT WITH CASUAL T-SHIRT AND JEANS OR EVEN MORE FORMAL ATTIRE.
This bag is a favorite of mine, owing to its quality appearance and its ability to match with any outfit!
Its cuteness has won me a lot of compliments! The material is incredibly durable. It's versatile enough to pair well with any outfit.
This bag is not only pretty and stylish, but I also find myself loving it more each day.
It offers excellent quality, fitting all the essentials needed for my bachelorette party!
The bag's affordability, easy-to-style design, and high-quality material make it a great purchase.
Purchasing this bag for my fiancé proved to be a fantastic choice; she adores it. She often receives compliments and enjoys boasting about the strap's adjustable length. It offers designer quality without the designer price tag.
The quality of this purse is outstanding for its price point. I appreciate its clean lines and the minimalist approach to hardware and logos. It's very sleek and simple.
This purse impresses with its high-quality craftsmanship and appearance of a much pricier bag. It's well worth the investment, offering a nice material and sturdy construction. Its versatility as either a shoulder bag or a crossbody adds to its appeal.
While this purse is cute, it might not suit everyone's taste.
In search of a reliable shoulder purse to keep my wallet, phone, and other essentials secure in public, I impulsively ordered the light green version. It's a beautiful purse, and I absolutely love the color.
As a charming handbag, it excels. Though it can't hold much, that's precisely the point! It stays put on my arm and consistently draws compliments.
This stunning purse is perfect for daily use or evening outings. Crafted from quality vegan leather, it feels and looks sturdy, thanks to a secure magnetic front flap. Based on my initial impressions upon receiving it, I highly recommend this product. It perfectly matches its online images and was delivered swiftly. I'm eager to start using it.
This bag has become a favorite of mine, ideal for everyday use but equally suitable for a classy date night. I'm impressed with the purse's structure and the quality of materials used.